Warranty
LIMITED LIFETIME WARRANTY for Harley-Davidson® Performance Eyewear by Wiley X
Covered Items: (1) Non-prescription eyewear: Wiley X warrants Harley-Davidson® Performance Eyewear by Wiley X to be free of manufacturing defects in materials or workmanship for the life of the original purchaser (or the maximum period allowed by law in the country of purchase or residence of the original purchaser, if less). However, LA™ Light Adjusting lenses are warranted against defects in materials or workmanship for a maximum period of 18 months. (2) Prescription eyewear frames: Wiley X does NOT warrant prescription lenses as this would be the prescription lab’s sole responsibility. Wiley X warrants Wiley X frames sold by Wiley X authorized prescription laboratories to be free of manufacturing defects in materials or workmanship for a period of 1-year (or the maximum period required by law in the country of purchase or residence of the original purchaser).
Scope of Coverage: Wiley X will repair or replace covered items at the sole discretion of Wiley X, as needed and as available (identical or equivalent style) at no charge. Out of warranty items may be repaired (if repairable), replaced, returned or destroyed, at the option and sole expense of the purchaser. Conditions: Proof of original purchase is required. Purchaser must pay shipping and handling fees, all applicable sales or value added taxes, except where such fees are prohibited by local law. Exclusions: This warranty does NOT extend to and excludes (i) products purchased from non-authorized dealers or labs (ii) damage resulting from normal wear and tear, including but not limited to scratched lenses and broken frames, hinges and nose pieces, (iii) damage resulting from abuse or misuse, (iii) damage resulting from tampering or customer modification, (iv) damage resulting from exposure to harmful substances, elements or conditions, (v) other damage to covered items not resulting from a manufacturing defect in materials or workmanship as Wiley X shall decide in its sole discretion, (vi) lost or stolen items, or (vii) prescription lenses.
How to Process a Warranty Claim for Repair or Replacement of Covered Items:
A. IN THE UNITED STATES: Please complete the online warranty claim form located online at: http://www.wileyx.com/About/support/returns. After proper completion of the online warranty claim form, Wiley X will provide you a Return Authorization (RA) number. Print the completed online warranty claim form (including the RA number) and send the warranty claim form along with the covered item and proof of purchase to: Wiley X, Inc., Attn: Returns Department, 7800 Patterson Pass Road, Livermore, CA 94550. Please use a traceable shipping method (Wiley X is not responsible for lost, stolen or damaged shipments) and allow 7–10 business days from our receipt of the package to process your warranty claim. Payment: A credit card payment of $9.00 (plus sales tax) to cover return shipping and handling is required.
B. OUTSIDE THE CONTINENTAL U.S.: Please contact the Harley-Davidson Authorized Dealer nearest you for instructions. If you cannot locate a Harley-Davidson Authorized Dealer, please email warrantyclaim@wileyx.com for instructions. Disclaimer: EXCEPT AS REQUIRED OR PROHIBITED BY LAW, WILEY X AND HARLEY-DAVISON DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF FITNESS FOR A SPECIFIC PURPOSE. WILEY X DOES NOT WARRANT AGAINST PERSONAL INJURY, DEATH OR PROPERTY DAMAGE ARISING FROM OR RELATED TO USE OF COVERED ITEMS. USE THEM AT YOUR SOLE RISK.
Limitation of Damages: The purchaser’s sole remedy for a defective covered item is the repair or replacement of the item under this warranty. TO THE MAXIMUM EXTENT PERMITTED BY LOCAL LAW, IN NO EVENT SHALL WILEY X, HARLEY-DAVIDSON®, THEIR AFFILIATES, AUTHORIZED DEALERS, AUTHORIZED LABS AND REPRESENTATIVES BE LIABLE FOR INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (This limitation of damages may not apply to you. Check your local law).
U.S. State and other National and International Laws: This warranty gives you specific legal rights and you may have other rights and remedies under local laws which vary from state to state (U.S.) or from country to country (outside the U.S). Check your local consumer protection laws and regulations that apply to you. In Australia: (1) You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; (2) You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure; and (3) Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired, and refurbished parts may be used to repair the goods.